We guarantee a turnaround of 24 business hours following the receipt of all necessary photographs.
We don’t work on the weekends

Our authentication procedure is straightforward. Initiate a request via our website, select the service you require, and you will be issued an order number. You will also receive an email from our support team with instructions and links to example photos for the required images. These images can be submitted to us through email at support@zekosauthentication.com or via WhatsApp at +1 863-266-1720. Upon receiving all the necessary photos, Zeko will issue the findings either with a green certificate for authentic items or, unfortunately, a red certificate for counterfeit items in a PDF document via email, which you may print or save.

Selecting the right service depends on the age of your bag and your specific needs. For bags dated from June 2021 with a microchip (the authenticity code is engraved on a metal chip plaque), you can pick the RFID Chipped Service. For older bags with a hologram sticker or vintage, you can pick the Non-Chipped Services.

Zeko started her journey with Chanel bags in 2005. Zeko’s Authentication was launched in 2019 after 14 years, marking 20 years of specialization in Chanel leather goods.

In the event of a differing opinion, we provide substantiated evidence to back our evaluation, leveraging our extensive expertise.

Our offerings include authentication of Chanel leather goods only, such as handbags and small leather goods (SLG). We also offer a Concierge Service for secure transactions, a Consignment SellMyBag© service for selling your bag, and an In-House Inspection for those preferring professional photography over taking the pictures themselves. Detailed descriptions of each service are available on our website under each service.

We offer a lifetime warranty on each certificate, contingent on the use of our macro lens for photo submissions, to guarantee precision.

Our accuracy and customer satisfaction are testified by our unblemished record and positive online feedback. We are proud to publicly state that we have never revoked a single authentication verdict or service.

Yes, provided the images are comprehensive. Otherwise, we may suggest waiting until you have the item to supply all required photos.

Should you face refusal for a refund on a counterfeit purchase made via credit card or PayPal, we will support your claim for a full refund with our detailed report.

Indeed, our certificates are globally recognized by credit card issuers, and we also provide documentation for insurance claims, servicing spas, law enforcement, banking disputes, and legal proceedings.

If your order has already been processed to some extent, we offer a choice between a 50% refund of your fee or a credit towards your next service. Alternatively, you might opt for an in-house inspection should photo submission prove difficult. Please note once we receive your pictures, the job has started.

In instances where authentication cannot proceed, it is mainly due to two reasons: either insufficient or unclear photos, or the bag exhibiting an extreme number of flaws. If authentication cannot be completed due to photography issues, we offer a 50% refund of the original payment or can continue working with you until you provide the necessary images. You also have the option to send the bag to us for an in-house inspection at no additional charge, though shipping costs (both ways) are not included. However, if authentication cannot proceed because the bag has too many flaws or questionable details, we will issue a full refund, as the cancellation would be from our side, not yours.

Upon determining your bag as counterfeit, you will receive a comprehensive report detailing the reasons.

Our bundle services are timeless, allowing you the flexibility to use them for future needs as they arise.